Lesson 2 Challenge

• A customer comes up to you and says they think their Facebook account was hacked, but they’re not sure.

I would suggest the patron change their password and if they have a mobile device they can choose a double verification option until they feel comfortable about the security of their account.

I would guide them through the process and provide encouragement throughout the interaction. This would be a very stressful time for them and could be a complicated process. I've learned to be extremely patient with patrons unfamiliar with technology. I do inform patrons that I'm personally unable to fill out online forms or information pertaining to their personal information. I know the default response from patrons is "Can you just do it for me? It'll be a lot faster!". I respond by informing the patron that I don't mind teaching them something new and it'll help them in the long run. 

Lesson 11: Wrap Up- I didn't enjoy it

• Go back to your thoughts/ideas about technology and mobile devices. Has anything changed as a result of this experience? 
• I still refuse to use any kind of popular social media. 

• What were your favorite Cosas/Things and discoveries?
• I discovered I now have a blog.

• Did you connect with others doing the 11.5 Cosas?
• No, but I gave all my library buddies tips on how to complete the 11.5 COSAS faster: Skip the entire lesson and go straight to the challenges. 

• Were there any take-aways or unexpected outcomes from this program that surprised you?
• I have a horrible selfie floating around on the internet. Also I now have a blog that is associated with my work and I don't know how I feel about that. 

• What could we do differently to improve upon this program’s format or content?
• Create the lesson with less text. Simplify your message. Stick to the basic points. Provide videos or demos of some of the information. Attach more direct links. Provide more creative types of challenges.

• Describe your learning experience in one word or in one sentence. We may use your words to promote 11.5 Cosas learning activities to others.
• Not impressed. Nuff Said.

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Lesson 7 Part 1 Challenge

Here's my goof of a face. Enjoy!

Lesson 10 Challenge

I chose the City of San Antonio Office of Management and Budget page for the local government page for this activity. I learned that the the library's allocation of city money is a sliver of barely anything. With this information, I can correctly correct patron's who say that all their tax money is given to the library in which I can respond "Actually sir or madam, the library receives less than 10% of the city budget. Most of your tax money is allocated to the Fire or Police department. Have a wonderful day!"

LOCAL

STATE: Vital Records page
I chose this page because my library is a participating library for this service. The reference staff on a daily basis receives questions about this service. It helps to be knowledgeable about this service to help provide excellent customer service to our patrons.

 GOV: U.S government publishing office
This give a run down of all the procedures and policies for publishing information for the government. It was fascinating read. I highly recommend it.

Lesson 9 Part 2- Zinio

The following snippet provides information about the 7 available devices used by Zinio